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What is your customer experience with Gillette?

Gillette Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Gillette has 2.4 star rating based on 101 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Gillette to a friend or colleague.

  • Rating Distribution
  • Pros: I only use gillette, Great product, Harrys schick a great alternative.
    Cons: I did not like the product because of its bad quality, All bad, Amazon refunded me.

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Media from reviews

Purchase of Gillette razor
Purchase of Gillette razor - Image 2Purchase of Gillette razor - Image 3Gillette - Broken Venus Razor & need razor to fit all extra bladesVery dull Gillette fusion razorsGillette - Poor Quality I mean CRAPGillette - No Handle for latest set of blades.
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Top Gillette Reviews

Positive Review

"Sensor blades"

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The coupon you sent me was not accepted now youre sending me a physical card, which should be good anywhere User's recommendation: Great customer service

Critical Review

"Horrible razors"

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I have been a customer of Gillette razors for 45 years. I've been loyal because your razors were good. Recently, the razors have become so bad, I actually...

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razor blades quality razors fusion blade handle pack coupon venus
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Larrisa Pyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Morrill, Maine

No handle foe Sixteen cartridges i bought at Sam’s. Club my other Gillette handle doesn’t fit.

Send me a handle for the fusion cartridges.

John Boulay

716 S. Mountain Valley Hwy.

Montville , Me. 04941

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User's recommendation: Check to see if they come with a proper handle

Joe D Ioy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase of Gillette razor

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Purchase of Gillette razor
Purchase of Gillette razor - Image 2
Purchase of Gillette razor - Image 3
Contains 1 confidential file for company representatives
Updated by user Feb 07, 2025

Pissed off wold be correct!!!!

Original review Feb 06, 2025

I spoke to an agent named Dan who was rude. He attempted numerous times to correct me on my purchase of a Gillette razor with two cartridges and one in the razor.

When I opened the box at home, I got only one cartridge. My name is Joe Dennie.

My email is sarmiento1945@***.com. I am really pissed off, both with the purchase and the quality of your customer service.

View full review
Pros:
  • Nil
Cons:
  • Customer service

Preferred solution: Price reduction

pventure V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chesterton, Indiana

Complaint About Your Rude Employees

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I called to ask why the soft bag is not included with my order with your company Order #672****.

Ship to

3005 Gable Dr, Valparaiso, Indiana, 46383, United States.

I asked if I could pay and get the soft bag that should go with selling this product. I travel a lot and wish to have some security with what I bought when I pack it in my suitcase, often traveling thousands of miles (Italy, India, and several other countries). I was told by the person answering that the respondent on the phone at your company said, 'No, you cannot buy this unless you buy it from Amazon.' My response was, 'Why can't I purchase this soft bag to hold this item while traveling?' The respondent said, 'It's your fault that you did not buy it from Amazon; you cannot buy this unless you buy it from Amazon.' Personally, I don't care what the cost is to include everything. Why give Amazon the privilege to make a profit on this product that you also sell through the same item while your company handling this will not offer the special deal Amazon received in profiting from the sale of this item? Please forward this to Braun if they have more control of this matter. Thank you.

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User's recommendation: Check out other companies selling this item for a better deal!

2 comments
Guest

Gillette is waiting for you to apologize.

Guest

Where do you see this bag that Gillette makes one? The only one I see is a razor case and soft black bag on Amazon.

It’s a little under $7. It promotes Gillette as a compatible razor but claims it fits most 6 inch razors. It is manufactured by a company called Entefort out of China.

The only thing on Gillette’s site is an exfoliating bar razor/cartridge plus stand, 2 refills and what looks like a flat rigid travel case, all for $30. No soft bag.

View more comments (1)
Lannie Fev
map-marker Fort Lauderdale, Florida

Sensor blades

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The coupon you sent me was not accepted now youre sending me a physical card, which should be good anywhere

View full review

User's recommendation: Great customer service

Iris N Zwg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken Venus shaver

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When I opened the package to retrieve the last Venus shaver, the head popped off the handle, making it unusable. I would appreciate a replacement.

Iris Needleman

View full review
Loss:
$10
Pros:
  • Usually satisfied
Cons:
  • Broken shaversyo

Preferred solution: Full refund

Mario P Jwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I'm having issues with my shaving cream they quit pumping out the phone I got maybe three quarters in this can and there's nothing coming out I think there's an issue with the scan or the product I ne

I'm having issues with your shaving cream it quit pumping cuz like maybe two or three quarters in this can and I can't get nothing out it quit squirting out the foam

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Preferred solution: I would like to get another can to see if this issue continues like maybe a year ago it did the same thing I was doing it again I don't know what is it

Anonymous
map-marker New York, New York

Locate a particular blade

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The representative was very cordial, and cooperative in investigating which handle accommodates the blade I was seeking.

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User's recommendation: When in doubt call the experts at Gillette

Clela Eix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I did not place order and they are sending me an...

I did not place order and they are sending me an order. I want to cancel that order they defaced 27.57usd from my PayPal account

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Steve E Bzn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible razors

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I have been a customer of Gillette razors for 45 years. I've been loyal because your razors were good.

Recently, the razors have become so bad, I actually switched to another company. Lately, one use of your razor caused it to be so dull, it hurt to use it. I'm shocked that your razors have become so cheap.

You had best do something to turn your razors around or you'll be out of business.

Regards,

Steve Espinoza

View full review
Loss:
$75
Pros:
  • Used to be good

Preferred solution: Apology

User's recommendation: Try one before investing in refills

Akhila Fof
map-marker Los Angeles, California

I bought a 3 pack of Gillette Sensitive advanced Shave Gel, because it was the only shaving cream that was there that day. I don't like it!

The push down area on top was clumsy to use. You have to press down only on a small area.

And the gel streams out too fast to control

where I want it to be. I sometimes missed my fingers or my hand and the gel hit the sink or the tile. Then when the gel was where I wanted it to be, the gel slid off my hand and dripped down onto my sink or my tile counter top.

It's way too messy. I'm stopping to use it and going back to the Nivea Men Sensitive Shave Foam.

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User's recommendation: Try one bottle, but don't get a pack of them

Anonymous
map-marker Detroit, Michigan

Broken Venus Razor & need razor to fit all extra blades

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Gillette - Broken Venus Razor & need razor to fit all extra blades

Your representative was very kind and understanding and said that in around 7-10 days I will be receiving a coupon for a razor that will fit all the extra blades that I have. I am sending a picture of the razor that broke along with an identical unbroken one (neither of which I can fit onto my blades) and the 10 or so blades I have left so you can tell me which type of razor that I need for these existing blades. Thank you so much for your help.

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Anonymous
map-marker Paramus, New Jersey

This is a fake company and there is no customer service. All the phone numbers are promotion. We are dealing with professional thieves! They are garbage. Do NOT TRUST anything that they sell..

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the product that I bought (antiperspirant deodorant) is dry, there is no expiration date on it, and the store (Walgreens) din't take it. All the contact numbers on the Internet are only promotions and there is no way to talk to any human being. This company is garbage!

View full review

User's recommendation: Don't trust Gilelette! They don't have a customer esrvice.

Anonymous
map-marker New Cumberland, Pennsylvania

Inferior to Mach 3

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Accidentally bought a Fusion refill pack and decided to roll with it, so bought a Fusion razor. Very disappointed in the Fusion blade. It is not as good as the Mach 3 and I wish I could return it.

View full review

User's recommendation: Stay away from Gilette Fusion system

Nyzir Ksi
map-marker Las Vegas, Nevada

My soap bars r falling off after using them one time

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Replacement of 2 boxes I have that don't work they come apart in the shower and nick my face up and my neck with blood and I get a burn on my neck and face ,it just sucks to spend $30 dollars on 5 razer and then they fall apart and u can't keep using them and then you try to take them back to the store and they say they can't help u

View full review

User's recommendation: Don't pay this amount of money for crap

Bob L Cca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Corvallis, Oregon

Poor Quality I mean CRAP

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Gillette - Poor Quality I mean CRAP

I see people are leaving reviews 10 years, 20 years, just purchased. I'm 72 and I've been using your product for over 50 years!

I understand in today's world everything is about money, but I owned 3 businesses in my life and I would've never dropped the quality of my product to save a couple of bucks. You put an outrageous price increase on your product and dropped the quality anyway! That's stupid! I am absolutely 100% sure you people do not care about these reviews, but that's OK.

Your customers know that the bottom line is your product has turned to crap. Goodbye, 'another one bites the dust'.

View full review
Loss:
$46
Cons:
  • I did not like the product because of its bad quality

Preferred solution: Apology

User's recommendation: Don’t Purchase

Anonymous
map-marker Mackay, Idaho

Forgotten customer

To who it may concern King C Gillette & Procter & Gamble

You have been around for 100 years give or take your brand continues to evolve, offering a range of products for men's grooming and hygiene just to name a few razors, trimmers, shaving gels, foams deodorant

In 2005, P&G acquired Gillette consumer products company. Gillette is now a business unit of P&G, along with other brands like Crest, Head & Shoulders, Ivory, Pringles, and Bounty.

You focus too much on mens razors that you forget, The Consumer Quality Perspective Of Their Valued Purchase and are lacking with the bearded and facial hair community.

In regard to beard oil and beard balm and so forth. You have two hands that you are trying to balance two objects on on the left razors on the right facial hair and skin care I urge you just like your competitors Wild Willies beard co ,and honest Amish, and beard guyz, and Duke Cannon, and Goodfellow and Co.

in other words, you need to step up your game so that youre left and right hand are evenly balanced. ps this could possibly help you to pick up your revenue sales in North Africa and the Middle East, where you are trying to open up other more lucrative opportunities

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User's recommendation: I don’t know

About

Related Companies

Procter And Gamble, Tide, Charmin, Downy, Aussie Hair

Summary

Gillette is a brand of personal care products for men. The Gillette Company was founded by King C. Gillette in 1901. In October 2005 the Gillette Company merged with Procter & Gamble. Now its headquarters is based in Boston, Massachusetts, USA. The razors, blades, pre/post shave, deodorant, and body washes products are manufactured under the Gillette brand. The Venus series of razors, shave gel, and skin moisture is designed for women. The products are distributed worldwide. The company accepts returns within 90 calendar days from the purchase date. Gillette is a sponsor of sport events in the United States. Available payment options are Visa and MasterCard.

Gillette reviews and complaints

Gillette is ranked 254 out of 3093 in Cosmetics and Personal Care category

Area Served

USA

Payment Methods

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