Gillette Phone Numbers and Emails

Toll-Free Number:

  • (800) 445-5388
Send Message

Investors/ Franchasing:

  • (800) 742-6253

Gillette Emails:

Investors/ Franchising
Media
dpo.im@pg.com
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Gillette Website:

Gillette Help Center:

Corporate Office Address:

Procter and Gamble Company
1 Procter and Gamble Plaza
Cincinnati, Ohio 45202
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

Gillette Customer Service Reviews

2.1 / 5
Poor
Guest-4842535
Need a new handle for my TracII plus

Contacted Gillette about getting a handle for cartridges I have and was told that handle is no longer made by Gillette was told to look at Menards, ebay and Amazon. I found what I needed and purchased a new handle. Customer Service was so helpful and really appreciated them directing me so I got what I needed.

Read full review
Guest-4835761
You keep canceling my orders

Seeing you cancel orders after credit cards are approved and then you can't seem to locate the order and then you have to cancel it again I guess you're whole businesses going right down the drain I thought you let was a reliable company but I realize that as everything else it goes topsy-turvy so that's why I'm going topsy-turvy with you no longer a customer of Gillette I think I will refer other people to the situation that I had with you you cannot find an order you lose orders and you cancel credit cards after you approve them then you cancel is that good business really really come on man. Boo boo to you.

Read full review

How Good is Gillette's Customer Service?

Kathalina Agm
Kathalina Agm
Feels Satisfied | Mar 26, 2024

Good help

Read full quote
Delos Xqb
Delos Xqb
Feels Disappointed | Jan 10, 2024

Not happy

Read full quote
Bre Ayj
Bre Ayj
Feels Neutral | Dec 29, 2023

No answer

Read full quote
Tim F Yia
Tim F Yia
Feels Satisfied | Nov 30, 2023

They were great

Read full quote
Kellsie Nnq
Kellsie Nnq
Feels Disappointed | Sep 23, 2023

Customer service is bad

Read full quote
Eliseo Yuk
Eliseo Yuk
Feels Satisfied | Sep 10, 2023

very pleased

Read full quote

Summary of Gillette Customer Service Calls

655 TOTAL
CALLS
06:17 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gillette?

Product/ Service Question:

  • “Bad product”
  • “Products”
  • “Find product”

Request for Information Question:

  • “A question on razor”
  • “Looking for sport deorderant”
  • “Question about a products”

Shipping and Delivery Question:

  • “My order delivery”
  • “Didn't receive coupon in my Gillette lab package”
  • “Shipping”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel my order”
  • You keep canceling my orders

Payments and Charges Question:

  • “No discount on item”
  • “My razor want it charge”
  • “Heated razor does not charge”

Return/ Replace Question:

  • “Where to buy replacement blades/for exfoliating new razor”
  • “For a return”
  • “Change my payment method”

Staff Question:

  • “Customer service”
  • “Customer service letter I received”
  • “I need to speak to someone kn customer service”

Account Question:

  • “Reset password”
  • “You keep sending razor's, my husband James Roberts has died stop his account”
  • “Change subscription”

Cards Question:

  • “Have a new credit card”

Refund Question:

  • “I bought a pack of razors and they are no good i want a refund or to replace the razors”
  • “Refund”

Employment Question:

  • “Former employee”

Other Question:

  • “हलप लन ह”
  • “Battery operated razor AAA battery can't find”
  • “In the box there are just 8 pieces instead of 12”

Compare Gillette To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Dollar Shave Club image
3473 reviews
2.2
Schick image
32 reviews
3.2
Harrys image
160 reviews
3.0
Write a review
Do you have something to say about Gillette? What happened? What can we help you with?
Submit review Don't show this popup